TERMS AND CONDITIONS
LEAD TIMES
Generally, we are on a 8-10 week lead time. It is always good to check with us at the time of the order in case this changes. If you need to place a rush order, we charge an additional fee. Please reach out to us and we will do our best to accommodate.
PAYMENT TERMS
We take a 50% non-refundable deposit to get started, and the remaining 50% on the day of shipment. We require payment in full on all orders under €4,000.
DAMAGED GOODS
We ask that you thoroughly inspect your piece upon arrival. If anything arrived damaged, we ask that you email us detailed photos of the damage as well as the packaging it arrived in to be inspected by the carrier. When we are responsible for shipping each piece is fully insured. We ask that you contact us within 5 days to initiate a claim.
CANCELLATIONS
If you need to cancel your order, you must do so within 24 hours of placing the order. We do not accept cancellations on any rush order that has been placed.
RETURN POLICY
Due to the nature of our work and the materials we use, we are not able to offer returns or exchanges on any of our pieces. We are happy to provide care instructions to help you keep your piece in beautiful shape.
